Privacy Policy

Loto-Québec Privacy Policy

1. Introduction

We respect your right to control and manage the personal information we collect about you. This policy aims to provide transparency into how Loto-Québec collects, uses, stores, and protects user data.

2. What Personal Information May Be Collected

When creating an account or using our services, we may collect various types of personal information from users:

• Account Registration Information: Name, date of birth, email address, phone number
• Device and Browser Information: Device type, browser type, operating system version, device ID (for security purposes)
• Usage Analytics and Behavioural Data: Information about your interactions with our platform, such as gameplay data, login history

3. Account Registration Information

We require you to provide accurate information when registering an account. This includes:

• Full name
• Date of birth
• Email address
• Phone number

This information helps us verify your identity and ensure that only authorized individuals can access your account.

4. Cookies and Tracking Technologies

Our platform uses cookies, pixels, and other tracking technologies to monitor interactions with our website and improve overall performance. This includes:

• Cookies: Small text files stored on your device for session management, authentication, or analytical purposes
• Pixels: Tiny graphics used for monitoring user interactions and providing targeted advertising

You can configure your browser settings to accept or reject cookies.

5. Communication Preferences

We respect your right to choose how we communicate with you:

• You may opt-in or opt-out of promotional emails or other communications through your account settings.
• We will not contact you without prior consent for marketing purposes, except in cases where necessary for operational communication (e.g., password reset notifications).

6. Data Storage and Retention

We use industry-standard security measures to protect your data:

• Data Encryption: All stored user information is encrypted using secure protocols like HTTPS.
• Backup Systems: We maintain backup systems off-site to prevent data loss in case of system failure.

7. Security Measures

To safeguard your account, we implement various security features:

• Account Lockout: After multiple incorrect login attempts, you will be temporarily locked out of your account for a set period.
• Secure Password Guidelines: We enforce strict password rules to prevent unauthorized access.

8. User Rights and Data Requests

You have the right to request information about or correct/deactivate your data:

• You can make changes to your user profile, including address and contact details.
• To exercise any of these rights, please contact our support team through  email.

9. Compliance with Applicable Regulations

We comply with the Personal Information Protection Act in Quebec (PIPA) to ensure your data is safeguarded and handled in accordance with provincial law.

This Privacy Policy may be updated at any time without notice to reflect changes in our practices or legislative requirements.

By using Loto-Québec's services, you acknowledge that you have read and understood the policies outlined here.